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Notifications & Customer Communication

Send useful emails at the moments that matter.

Keep booking confirmations, event updates, and customer communication connected to the right audience and context.

StrideLine portal showing scheduled email reminders for the City Sunrise 5K

Why it matters

Built around the work behind the booking.

Customers need the right information before and after a booking. Lettari helps teams use the booking, event, and customer context already in the platform when sending email communication.

Booking emails

Send confirmation and relevant booking information as part of the customer journey.

Event updates

Communicate with the audience registered for a particular event.

Reusable templates

Create consistent email content for recurring communication needs.

Audience context

Use the records already connected to a booking or event instead of rebuilding recipient lists.

StrideLine portal showing a reusable event reminder being edited with dynamic booking details

The difference it makes

A better experience on both sides of the booking.

Set expectations clearly

Give customers practical information when their booking is made.

Reach the right group

Use event and booking context to focus communication.

Keep wording consistent

Reuse managed email templates across common customer moments.

Relevant industries

See where this capability comes to life.

Open an industry page to explore the live demo built around that kind of business.

Frequently asked

Questions about customer communication.

Straight answers to common questions about this part of Lettari.

Can teams send updates to event participants?

Yes. Communication can use the audience already registered for an event.

Can email content be reused?

Yes. Managed templates support consistent messages for common customer moments.

Which customer moments can use email communication?

Booking confirmation, practical booking information, and event updates can use the relevant customer or participant context.

A better booking setup starts here

See customer communication in the context of your business.

Tell us how your business takes bookings today. We’ll show you where Lettari can make the customer journey and the day-to-day operation feel more joined up.