Customer records
Keep contact details and booking history connected in one operational view.
Customers & Participant Profiles
Keep the people behind each booking in view.
Bring customer details, participant information, bookings, and relevant records into a clearer ongoing relationship.
Why it matters
Built around the work behind the booking.
The person paying is not always the person taking part. Lettari keeps customer and participant context organised so teams can understand the relationship without exposing internal complexity to the end user.
Participant profiles
Capture relevant information for the person, child, or animal taking part.
Upcoming bookings
Give customers a clear view of what they have booked and what comes next.
Context for the team
Make the information needed for delivery available alongside the booking.
The difference it makes
A better experience on both sides of the booking.
Recognise returning customers
Build on existing records instead of starting every journey from scratch.
Support real households
Keep payer and participant information clear when they are not the same person.
Improve handovers
Give the delivery team useful context before a service or event begins.
Relevant industries
See where this capability comes to life.
Open an industry page to explore the live demo built around that kind of business.
Frequently asked
Questions about customer profiles.
Straight answers to common questions about this part of Lettari.
Can one customer have more than one participant profile?
The platform supports customer-facing entities and participant detail as distinct concepts where the workflow needs it.
Can customers see upcoming bookings?
Yes. The customer booking view can show what is coming up next.
Is participant information kept with the booking context?
Yes. Relevant profiles and booking records remain connected for operational use.
Keep exploring
Related Lettari features.
A better booking setup starts here
See customer profiles in the context of your business.
Tell us how your business takes bookings today. We’ll show you where Lettari can make the customer journey and the day-to-day operation feel more joined up.